<p>I had recently taken out a new contract with Vodacom, and after receiving a large amount of Data once off which was included in the contract. According to the balance checks I had done the data was said to expire at a much later stage. Upon finding out that this data had mysteriously disappeared I had contacted vodacom where I was told that the expiry date specified on the the SMSs I received was an error and that data is now forfeited way before the specified expiry date due to an error by the vodacom team. They also told me that I would not be compensated in any way and that large sum of data is now gone. I am highly disappointed as I've been a loyal vodacom customer for plenty of years.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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