1 reviews | Active since Oct 2016

31 Oct 2016, 00:32

Missing data

<p>I just got an SMS ( 00:22 31/10/2016) saying that I have 0mb left when I had about 150mb a few hours ago. Attached is proof I had some data left. Where my data at? Vodacom just ****** me apart from the "free data" I was supposed to get from the app and no reply from vodacom customer service. Wake up vodacom </p>

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Replies (2)
Vodacom
Vodacom's reply31 Oct 2016, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply31 Oct 2016, 09:46
Official

Dear Mr Humza Shaikjee

As per our discussion & e-mail communication, I have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem

Best regards,