CS
Chelande S
1 reviews | Active since Nov 2014
19 Oct 2016, 05:05
!!! MISSING DATA !!!
<p>I bought 2G Data on 17 Oct. When I checked the balance on 18 Oct it was 900MB, which is impossible!! I then loaded another 1G Data. I rechecked the balance, then I had 990MB!! How is this possible that vodacom has ****** 3G of Data from me and at this time of the month!! Please fix this or I am moving to another Network!!</p> <p> </p> <p>P.S. I have 4 contracts with Vodacom and have been a client for more than 12 years!!</p>
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Replies (2)
Vodacom's replyOfficial
19 Oct 2016, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2016, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CS
Chelande S's updateReviewer Update
21 Oct 2016, 13:45I have still not received any help with this matter. I had to buy Data again.
This is pathetic.....
CS
Chelande S's update21 Oct 2016, 13:45
Reviewer Update
I have still not received any help with this matter. I had to buy Data again.
This is pathetic.....