1 reviews | Active since Mar 2014

18 Apr 2018, 08:43

missing data

Item: Vodacom
Rating: 1
Author: PAIGE M

how on earth can ALL of my data be depleted in one evening? i want a full report on this - the data was used - and at what times . completely unacceptable as from 5;30pm i am on wifi and my data is NOT used.

I want the data refunded onto my account for anything used after 5,30pm last night.

my phone was not on data at all. i received an sms after 1am from vodacom saying my data had been depleted.

my contract is due for an upgrade yet i have ******* like this to deal with on vodacom??!!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

18 Apr 2018, 10:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply18 Apr 2018, 10:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

PAIGE M's updateReviewer Update

19 Apr 2018, 06:50

please contact me on my work details that vodacom SHOULD have on their system as my phone is not taking calls. i have 3 voice mail messages from a lady by the name of Kim. surely if you keep getting voice mail you will try another number??

PAIGE M's update19 Apr 2018, 06:50

Reviewer Update

PAIGE M's updateReviewer Update

19 Apr 2018, 11:21

MY WORK DETAILS CHANGED 5 YEARS AGO. MY WORK NUMBER IS *** STILL NEVER UPDATED BY VODACOM. MY PHONE IS BROKEN, WILL WAIT FOR THE SMS. THANK YOU .

PAIGE M's update19 Apr 2018, 11:21

Reviewer Update

MY WORK DETAILS CHANGED 5 YEARS AGO. MY WORK NUMBER IS *** STILL NEVER UPDATED BY VODACOM. MY PHONE IS BROKEN, WILL WAIT FOR THE SMS. THANK YOU .

Vodacom's replyOfficial

19 Apr 2018, 12:39

Good day

I have updated your work number.

I once again apologise for any inconvenience caused.

Regards

Kim

Best regards,

Vodacom's reply19 Apr 2018, 12:39

Official

Good day

I have updated your work number.

I once again apologise for any inconvenience caused.

Regards

Kim

Best regards,

missing data

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