Missing data
I bought 2g of data and two days later the data was gone, i have switch off all the updates and the only thing that i am using for this 2g data is whatapp. why would whatsapp finish 2g of data, this is very strange. I think vodacom is just ******** us so we can keep on buying data and then they just take it as they please. I want my 2g of data which i did not use and the other thing is that even this data is not cheap but you keep on ******** us
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Vodacom's replyOfficial
26 Feb 2018, 10:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2018, 10:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Mar 2018, 18:40Good day
Our records reflect that you were assisted regarding the matter above.
Please load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
We apologise for the delay and for any inconvenience caused. We have loaded some data as a gesture of goodwill.
Kind regards
Moddy
Best regards,
Vodacom's reply07 Mar 2018, 18:40
Official
Good day
Our records reflect that you were assisted regarding the matter above.
Please load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
We apologise for the delay and for any inconvenience caused. We have loaded some data as a gesture of goodwill.
Kind regards
Moddy
Best regards,