SP
Sarah P
1 reviews | Active since Aug 2017
25 Feb 2018, 11:48
Missing data
I loaded 100 mb about 3 days ago and I have barely been on my phone and it is all gone. I didn't even receive a message saying it was finished ! Please return my data.. Thank you
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Replies (2)
Vodacom's replyOfficial
25 Feb 2018, 20:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2018, 20:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2018, 13:19Dear Sarah,
Please also note that your mobile device has a built-in Data usage feature. This feature will show how much data you have used and which apps or services are responsible for your data usage. You can also set mobile data limits, view Wi-Fi® usage, restrict background data usage, and toggle data roaming usage on or off. To access the Data usage app, from the Home screen, touch Menu , Settings Connections , Data usage.
Regards,
RJ
Best regards,
Vodacom's reply26 Feb 2018, 13:19
Official
Dear Sarah,
Please also note that your mobile device has a built-in Data usage feature. This feature will show how much data you have used and which apps or services are responsible for your data usage. You can also set mobile data limits, view Wi-Fi® usage, restrict background data usage, and toggle data roaming usage on or off. To access the Data usage app, from the Home screen, touch Menu , Settings Connections , Data usage.
Regards,
RJ
Best regards,