SP
Sarah P
1 reviews | Active since Aug 2017
04 Dec 2017, 14:37
Missing data
My data has gone missing again ! I received 1 GB on December 1 2017 and I have already lost 500 mb. I have been connected to wifi the entire time so I have no idea where my data has gone.
Please return it !
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Dec 2017, 15:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2017, 15:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Dec 2017, 10:11Good day
Thank you for the posting.
Please ensure your mobile data is switched off when using wi-fi because smart phones have the ability to switch between the two.
You can also load a data monitoring tool called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
Regards
Moddy
Best regards,
Vodacom's reply18 Dec 2017, 10:11
Official
Good day
Thank you for the posting.
Please ensure your mobile data is switched off when using wi-fi because smart phones have the ability to switch between the two.
You can also load a data monitoring tool called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
Regards
Moddy
Best regards,