SR
Shaun R
1 reviews | Active since Mar 2009
04 Oct 2017, 13:52
Missing data
I purchased the "500MB X2 for R99.00" on the Vodacom app on my iPhone on Sunday (01 October 2017) at 07:55. There is no other "500MB" offer on the app so I couldn't have made a mistake. To date, I have only received 500MB of data and not the extra 500MB (I should have received 1GB in total). Please rectify the matter or please refund my R99.00. Does Vodacom now ***** data before even allocating it?
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Vodacom's replyOfficial
04 Oct 2017, 14:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2017, 14:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,