FK
Freddie K
1 reviews | Active since Oct 2011
29 Sept 2017, 21:34
Missing Data
Bought 2 GB of data yesterday 28/09/17 @ 16h00 for the 2nd time this month. Depleted tonight 29/09/17 @ 2006. Haven’t use data more than usual. Have a 5 GB monthly contract, usually more than enough for 30 days. Vodacom, either you have taken my data or allow someone else using the data. Please investigate. I want to see a detail report what happen to my data i.e. time lock on, where to, data use and for how long. Not happy at all.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Sept 2017, 06:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2017, 06:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2017, 09:10Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply02 Oct 2017, 09:10
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
FK
Freddie K's updateReviewer Update
03 Oct 2017, 22:09Thank you Lucian.
This problem was efficiently addressed Monday morning.
Very professional.
Happy!
FK
Freddie K's update03 Oct 2017, 22:09
Reviewer Update
Thank you Lucian.
This problem was efficiently addressed Monday morning.
Very professional.
Happy!