Missing Data

After hearing on the news on Monday 22 Aug 2017 about Vodacom customers data going missing , I check my balance on my 4 G Contract (10 + 10 GB). Much to my surprise ALL!! my data was depleted and sitting with a bill R901.88.

I contacted there customer service department at 15h36 22 Aug 2017 and the lady in question ( cannot recall her name) stated that she would investigate and that I would get a call from her @ 08h00 the next day. I asked if i should continue to use my 4G and she suggested that i should not .

After no call from Vodacom on the 23 Aug , as promised, I called again @ 11h55. This time after again having to explain once again the nature of my query , I was transferred to a lady in the back office??? As I was driving and not able to take down a ref. no she was going to send this via sms to my primary no that I confirmed. Now on my 3rd explanation. She would investigate and revert back to me.

Friday 25 Aug, 13h35 my 3rd call after not receiving any feedback, 4th explanation, she promised after sending a e-mail to the back office that she would call me back in about an hours time.

Now Sunday 27 Aug...... Still waiting!!

Vodacom IS THIS level of service that you are rendering to a loyal customer of over 22 years????????