Missing DATA
Yesterday morning I loaded 1gb of data. Last night at about 9pm the data was goon. I recharge again with 1gb. This morning I read about the billing issues. Yet my data is still missing.
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 13:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 13:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Aug 2017, 09:34We have now reimbursed all customers affected by last night’s billing issue.
All related out-of-bundle charges are refunded and depleted bundles have been reinstated.
We sincerely apologise for the inconvenience.
Regards,
RM
Best regards,
Vodacom's reply23 Aug 2017, 09:34
Official
We have now reimbursed all customers affected by last night’s billing issue.
All related out-of-bundle charges are refunded and depleted bundles have been reinstated.
We sincerely apologise for the inconvenience.
Regards,
RM
Best regards,