Missing Data
Data keep on dissapearing time after time. I have logged a complaint on 08 August 2017. I bought 1GB of data and it dissapeared within minutes and then used more that R230 air time. This happend again on 21 Aug 17. Please resolve this matter.
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Replies (3)
Vodacom's replyOfficial
22 Aug 2017, 09:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 09:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
22 Aug 2017, 12:15Thank you. I see that i was rewarded with 1GB of data.
's update22 Aug 2017, 12:15
Reviewer Update
Thank you. I see that i was rewarded with 1GB of data.
Vodacom's replyOfficial
22 Aug 2017, 13:12Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 13:12
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,