LP
Linda P
1 reviews | Active since Feb 2015
18 Jan 2016, 22:16
Missing Data
I have been loading 250 megs of data more than twice a day. I monitored it all. 250 megs lasted 32 minutes without me being on the internet at all. I have wifi at home and normally 250 megs would last at least a week as i do not need to use that much data in 30 minutes. I total since 13th-16 Jan, I loaded +-600 megs and all of it depleted 15-30 minutes after it being loaded on my phone. I called the call centre today and was left with and \i dont know"attitude. I can also see by the other complaints that there must be a problem within Vodacom that this is suddenly happening to their customers which needs to be investigated. I have kept all evidence of my data purchases"
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Replies (1)Vodacom's replyOfficial
02 May 2023, 21:58Hello Bently@88,
We regret taking note of your experience.
Thank you for taking my call and allowing me to assist.
We recommend the following in addition, to limit and monitor your data usage(Apple devices):
- Install \Onavo count\" to help you identify programs using your data
We regret taking note of your experience.
Thank you for taking my call and allowing me to assist.
We recommend the following in addition, to limit and monitor your data usage(Apple devices):
- Install \Onavo count\" to help you identify programs using your data
Best regards,
Vodacom's reply02 May 2023, 21:58
Official
Hello Bently@88,
We regret taking note of your experience.
Thank you for taking my call and allowing me to assist.
We recommend the following in addition, to limit and monitor your data usage(Apple devices):
- Install \Onavo count\" to help you identify programs using your data
We regret taking note of your experience.
Thank you for taking my call and allowing me to assist.
We recommend the following in addition, to limit and monitor your data usage(Apple devices):
- Install \Onavo count\" to help you identify programs using your data
Best regards,
