Missing cellphone after upgrade

Dear Sir, Since 14th December I have been trying to upgrade my phone. It was emails upon emails, telephone calls, and eventually late in December a consultant at Vodacom advised that I do it online, as it was quick. I did that, another consultant phoned me and all was arranged on 28.12 2018. However, the Vodacom lady told me there is not enough space to put my full address as I live on a farm. I was told the the courier company will contact me. I received an SMS to inform me my phone was dispatched. I waited and waited, nothing. Then I phoned the RAM company this morning, they informed me the phone has not been received yet. I now know it is not true, as they did receive it but returned it to Vodacom. Apparently Vodacom did not give them the correct delivery address. RAM has been to our premises before, they know where it is. Vodacom then informed me there is another "link" which they can access to put in my full address. Why could they not do this before? Although it is a farm, it is only 4 or 5 lines, a number, street name, suburb and then the city. I specifically asked if they would deliver here when we made the final arrangement and it was confirmed. So now, 20 days later I still do not have my new phone. I find this very annoying. I do hope the management of both Vodacom and RAM Couriers will read this and follow up. Kind regards, Susan Grabe