Missing call line identity with upgrade and data bundle

<p>I have upgraded an account of mine ********** 726 with R150 airtime, 500mb and according to the sales agent i will get CLIP free. I have noticed the CLIP was removed from the phone, but Vodacom claim its active and that its not a free service. Now i am withoug CLIP and i've been struggling to get it to work, as they claim its working. Is there a communication problem with Vodacom's sales with their clients, is there a technical imcompetency with vodacom, that they cannot correct a mistake, is there a issue with honouring the 500mb that i was suppose to get free on a promotional upgrade for 24 months, i'm a bit confused as i'm struggling to get answers from the beginning of this month, today is 12 Dec 2016, no one has contacted me as yet.</p> <p> </p> <p> </p>