LG
Lunga G
1 reviews | Active since Jun 2020
27 Jan 2021, 10:41
Missing airtime/No customer service
My airtime just went missing. Failed to purchase data, but airtime consumed. No customer service available. The Vodacom app does not work. How can we lay complaints if there's nobody available and a bot system which does not work?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Jan 2021, 11:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2021, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LG
Lunga G's updateReviewer Update
28 Jan 2021, 14:35Like the previous time I wrote a complaint, Vodacom was quick to post a generic response but did not follow through. I'm shocked at the complete lack of accountability on their part.
LG
Lunga G's update28 Jan 2021, 14:35
Reviewer Update
Like the previous time I wrote a complaint, Vodacom was quick to post a generic response but did not follow through. I'm shocked at the complete lack of accountability on their part.
LG
Lunga G's updateReviewer Update
29 Jan 2021, 12:43Vodacom has poor customer service and lacks accountability, they continue to **** clients. I've just spoken to a consultant named Lance, he was rude, had inaccurate information and repeatedly said "there is no way forward". Absolutely disgusting service.
LG
Lunga G's update29 Jan 2021, 12:43
Reviewer Update
Vodacom has poor customer service and lacks accountability, they continue to **** clients. I've just spoken to a consultant named Lance, he was rude, had inaccurate information and repeatedly said "there is no way forward". Absolutely disgusting service.