MB
Matilda B
1 reviews | Active since Jun 2014
16 Oct 2017, 08:24
Missing Airtime/Data - Again
One of our phones has not been used since 1/10/2017, only being switched on yesterday only for us to notice that the monthly airtime shows as 0.00. Which to me is a bit strange as we have not used the phone as from 1/10/2017. Tried to get a answer through the call centre but no such luck. What to do, what is happening to Vodacom and the reoccuring issue with missing airtime/data.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Oct 2017, 08:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2017, 08:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2017, 13:36Dear Matilda
Thank you for your time.
As per my emails please note the issue has been resolved.
Have a Lovely Day.
HS
Best regards,
Vodacom's reply25 Oct 2017, 13:36
Official
Dear Matilda
Thank you for your time.
As per my emails please note the issue has been resolved.
Have a Lovely Day.
HS
Best regards,
MB
Matilda B's updateReviewer Update
25 Oct 2017, 14:36Thanks you Vodacom, more specifically Hafiza for really going the extra mile to assist me herein.
MB
Matilda B's update25 Oct 2017, 14:36
Reviewer Update
Thanks you Vodacom, more specifically Hafiza for really going the extra mile to assist me herein.