NN
Ninja N
1 reviews | Active since Dec 2013
06 Jan 2020, 13:23
Missing airtime/bad service/being overcharged
I phoned Vodacom on the 1st of January 2020 regarding missing airtime worth R50. I had a balance of R140 and out of the blue, I get an sms citing that I bought 5Gigs worth R50 for 7 days. I didn't buy the 5 gigs and I also didn't use because I don't need it. Am still waiting for feedback. This is day 6. I will never use vodacom ever again.
Not so long ago I was being billed for airtime advance that I never used. I was billed for about three months in a row. When I quiried this, I was told it was a system error. Had I not complained then I'd still be paying for a service that am not using.
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Replies (2)
Vodacom's replyOfficial
06 Jan 2020, 14:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2020, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2020, 15:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2020, 15:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,