Missing airtime with no explanation or feedback

<p>We received airtime (R350) on the 1st January 2016, then converted 1 gigs worth of data (R149) leaving us with a remainder of R201 airtime. On the 2nd January, all the airtime went missing without any phone calls, text messages ect done. When cheking on their systems, they acknowledged that they see no other activity was done after the data was loaded and not able to advise what happened to the remaining airtime on the phone.</p> <p> </p> <p>First call made on the 02/01/2017 spoke to CIA and he provided this ref 1-94balw68(which did not exist)<br /> I called on the 5/01/2017 and spoke to Sanele which checked and advised that there is a problem and transferred me to the solutions desk, there I spoke to Tsego and she then advised that she has to go thru to vodaworld to investigate and will come back to me the next day which she did not.<br /> Phoned again on the 06/01/2017 at 15h50 and spoke to Bhuli and discovered that there was no service request logged, she then logged a call with ref 1- ********** 72653 and advised that she will call me on the 07/01/2017 which did not happen.<br /> Called again on the 9/01/2017 at 11h40 and spoke to Lucinda and she advised that the call has not been allocated to anyone yet and that it will take another 2 days for me to receive feedback.</p> <p> </p> <p>It has been a week now already since the first call was made, where Vodacom acknowledged that they have been experiencing a number of phone calls with the same issue and still nothing has been done about this matter.</p> <p> </p>