Missing Airtime, Poor Service & More

<p>I phoned the Vodacom contact centre 3 times today to find out why airtime, data and sms's are missing on one of my lines. I was told the system says my account is in arrears but it definitely is not as Vodacom debited my account on the 14th of July. I was transferred to the accounts department. When the guy answered in accounts, I told him why I was calling and he proceeds to ask me if I want to upgrade my phone, so I asked him if he didn't hear what I just explained at which point he puts the call down! How rude! I called back on ********** but only got voice prompts and then the voice recording says "goodbye"! It's terribly annoying not get to speak to a call agent! So I phoned in again on 082111 so that they could transfer me to accounts again but when I was transferred the call went dead again. I would like someone to look into this matter and I also want itemised billing for ALL my lines and I also need ALL my bills emailed to me because i only ever receive ONE of the bills and a statement. I have been a Vodacom customer for a very long time but your service has seriously deteriorated recently. Also, using your voice as your password doesn't work because you have to re-register every time you call 082111. I'm not the only one who this happens to. Another problem is the Vodacom app.<br /> It never agrees with balance requests by sms or with what's happening in reality. And last but not least, I used to have good signal at home but for the past couple of years it has been VERY poor despite having reported it in the past. Give me a single reason why I should not change my service provider!</p>