Missing Airtime

On the 12/11/2020 I logged a call with Vodacom with regards to airtime I purchased for R1000 on my Vodacom App. Amount according to my bank has gone through to Vodacom however I have not received my airtime. After several calls and going through social media and promised that someone would call me, NOTHING has happened. I have sent proof of payment and bank statements and yet nothing has happened. I now see that my call has been closed as resolved - WHAT HAS BEEN RESOLVED VODACOM???? Why do you not phone your clients when promised to do so. Service is absolutely shocking!