RK
Rasool K
1 reviews | Active since Nov 2010
06 Dec 2022, 15:53
Missing airtime - ****************!
I took out a new data contract on the 25th of November, SIM card was delivered, and as per the contract, I get 400gig of data. The contract was added to my profile on the Vodacom app, and when I check the app, I see that I have a data balance of 374.19 gig available. Where did 25.81 gig go? The SIM card is unused and still SEALED in its wrapper.
****************. if this persists, Vodacom can keep their contract!
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Replies (2)
Vodacom's replyOfficial
07 Dec 2022, 08:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2022, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2022, 09:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you received a prorated allocation as the contract was activated on the 03/12/2022. Kindly note that you will be getting your full allocation as of January 2023.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you received a prorated allocation as the contract was activated on the 03/12/2022. Kindly note that you will be getting your full allocation as of January 2023.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2022, 09:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you received a prorated allocation as the contract was activated on the 03/12/2022. Kindly note that you will be getting your full allocation as of January 2023.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that you received a prorated allocation as the contract was activated on the 03/12/2022. Kindly note that you will be getting your full allocation as of January 2023.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,