Missing airtime + data ( no resolution for a MONTH!)
<p>Miserable support. Numerous escalated queries during the last month with no outcome whatsoever. Data and airtime is consistently zero even after buying bundles that just don't reflect. Have been a customer for a very long time, but paying R1000+ where I get ZERO benefit is just not cutting it anymore. Tired of being sent from pillar to post with the "the system is problematic" excuse.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team