1 reviews | Active since Jun 2016
<p>I did not receive my data & airtime on the 1st of March, although Vodacom claims that they did give it. I disagree with them and requested itemized billing to see what happened to the data & airtime. After phoning them 8 times, requesting the bill, I first received the wrong acc, which I was billed for. Since I received the the wrong account on the 8th, I've requested a few times the same thing and everytime I've got to hold the line for more that 40min and still haven't sorted the problem.</p> <p>I've complained about the customer service before and this is just another situation that shows that vodacom needs to work on making their cutomers more satisfied as I can't wait for my contract to finish!</p> <p>It's 24days and I'm still missing my data & airtime!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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