mC
marcello C
1 reviews | Active since Jul 2012
28 May 2019, 21:49
Missing airtime daily
I have a prepaid acc with vodacom Every week n recharge with R100 airtime and then buy the R80 7 day 1gig internet bundle ..and then my remaining airtime balance is R20 .. The problem is the next day the airtime balance is zero and i dont use my phone for sms or making calls .only for internet and with the bundle i just bought ..it has been ongoing for weeks now and i cant find a number to speak to an operator to find out how and why they are taking my money ..if there is a balance remaining on my airtime it will dissapear ..to me that is blatant theft as i didnt use the airtime
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Replies (2)
Vodacom's replyOfficial
29 May 2019, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 May 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 May 2019, 08:38Dear Marcello,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply29 May 2019, 08:38
Official
Dear Marcello,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,