Missing Airtime

Item: Vodacom
Rating: 1

I have a query about missing airtime. I get asked questions and gave a incorrect answer. Now I get told to go to a vodacom shop to get this sorted. My nearest vodacom shop is 140 km away!!!!! So I must pay R500 petrol to sort out my airtime query???? Absolute ridiculous and terrible customer service

Helpful (0)

Replies (4)

Vodacom's replyOfficial

11 Jan 2024, 08:35

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 Jan 2024, 08:35

Official

's updateReviewer Update

24 Jan 2024, 00:40

I am not available to answer calls during day as I work with large equipment and don't have my phone with me. Don't try using this as a excuse for *****ing my airtime. Sort it out

's update24 Jan 2024, 00:40

Reviewer Update

I am not available to answer calls during day as I work with large equipment and don't have my phone with me. Don't try using this as a excuse for *****ing my airtime. Sort it out

's updateReviewer Update

24 Jan 2024, 00:42

I work during the day and I work with big equipment for that reason I don't have my phone with me as I don't want it to be damaged. So sort out the airtime that you stole from me immediately

's update24 Jan 2024, 00:42

Reviewer Update

I work during the day and I work with big equipment for that reason I don't have my phone with me as I don't want it to be damaged. So sort out the airtime that you stole from me immediately

's updateReviewer Update

28 Jan 2024, 14:43

What do you guys do with the ****** airtime? Or is it just a underhanded way of making more profit?

's update28 Jan 2024, 14:43

Reviewer Update

What do you guys do with the ****** airtime? Or is it just a underhanded way of making more profit?