1 reviews | Active since Jul 2009
Missing airtime complaint
More than one time i lost airtime from my vodacom phone when enquiring they rep**** i was subscribed to "online services"but could not say which.
After some time i recharged my phone and not really using it the next morning airtime was missing again. I checked on self service *117# and *111# and the rep**** i "was not subscribed to any services". After that calling vodacom on 111 customer service the lady rep**** i was again subscribed to a online services! It was in a matter of one evening.
I've been a long time client of vodacom and never had any issues. It seems someone is "*****ing" airtime in some way. I'd rather change network at this stage rather than leep on loading airtime and losing it.
I never click on strange links or reply to sms's to avoid such ****s.
All i can say is i'very disapointed in vodacom. Poor!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Raymond,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day Raymond,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
