SS
Shaun S

1 reviews | Active since Sept 2016

05 Sept 2016, 11:19

Missing Airtime and Data

<p>It has been as very disappointing feeling dealing with Vodacom Call Centre as well as the Vodacom 4U Store in Woodlands Mall. It is now month 2 where my Data and Airtime disappears without any explanation, and when contacting Vodacom there best answer is sorry we are not sure, Paying what we do for cellphone services I expect more support and aftersales from Vodacom. I have been told by the consultant at Vodacom Woodlands maybe I should downscale my Facebook usage then my Data will last. I really expect more from them and would like Vodacom to own up to the problem and assist there customers.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,