SS
Stanford S
1 reviews | Active since Jul 2011
18 Dec 2017, 14:04
Missing airtime and data
Mu airtime has mysteriously disappeared. I have called your contact center 4 times today to no avail! They say my airtime of about 220 rands and data was consumed in a space of one hour on the evening of the 15 December. Yet I was able to use whatsap on the following Saturday and Sunday! I have requested your consultants to log a query and they still have not done so.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Dec 2017, 14:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2017, 14:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2017, 08:45Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply22 Dec 2017, 08:45
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,