MS
Monalisa S
1 reviews | Active since Dec 2017
15 Dec 2017, 10:53
Missing airtime and data
On numerous occasions data and airtime goes missing and I call the vodacom call center and they provide absolutely no solutions. The whole switch off your background data story is a load of nonsense, by now I know exactly how to operate my phone, I'd like to think I am tech-literate.the latest happened this morning. I was tuning on 30mb which I purchased last night strictly for WhatsApp. This morning I purchased R29 airtime via my banking app. I received and sms stating that I had recharged and had been given R14.50 extra airtime. Seconds after that another sms came in saying I had depleted my data. So I checked my balance and to my shock my new balance was R0.00 with 0.00 extra free airtime and 0MB. What happened in seconds to the airtime I just purchased? ? And lastly what happened to my data?On a weekly bases this happens so much so that I am afraid of even recharging. This is *******, money does not grow on trees.
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Replies (3)
Vodacom's replyOfficial
15 Dec 2017, 11:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 11:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2017, 14:57Dear Monalisa
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and feedback was provided to you via sms.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 14:57
Official
Dear Monalisa
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and feedback was provided to you via sms.
Regards,
Vodacom Consumer Website Team
Best regards,
MS
Monalisa S's updateReviewer Update
16 Dec 2017, 09:04Thank you
MS
Monalisa S's update16 Dec 2017, 09:04
Reviewer Update
Thank you