1 reviews | Active since Sept 2017
Missing airtime and data
22/09/2017 - I recharged with R500 airtime which gave me a R600 balance, bought 2GB of Data for R249 which left me with approx. R351. Then 2-3hours later, driving (phone unatended with no active sessions) my airtime and data dissapeared. Contact centre then investigated and concluded that it was correct billing which is IMPOSSIBLE. I will be taking this further. Reference was: A2-6H34-DVC17E
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day PJ V Niekerk,
Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was sent to your email address ending with sol.co.za
Regards
RO
Best regards,
Good Day PJ V Niekerk,
Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Feedback was sent to your email address ending with sol.co.za
Regards
RO
Best regards,