Missing airtime and data

I cannot express the frustration and regret and anger that I have towards your network as its seem as though Vodacom does not take their customers seriously.

Just when one issue is sorted you end up with a new one. I have logged a request with your solutions department once again of whom I don’t really know if they work in that department as no one ever gets back to you and I went to your walk in customer store in my are Menlyn main branch in Pretoria and was assisted by a lady by the name of Nomtandaso. 1GB of Data last me 1 day and every time I recharge my airtime or data that I recharge goes missing so this means I can’t load airtime or data on my phone meaning that I can’t make calls or use my whatsapp or other applications on my phone as it disappears they checked in the store and all my data networks and updates are off so they logged a request with the solutions department.

Since I received my new upgraded phone I have ended up with such a lot of problems if I knew that this was the case I would never have upgraded in the 1st place. Is there a way that I can cancel my contract or get a new phone or something? Whatever you have, I cannot be contacting Vodacom every month to solve a problem, guys this is pathetic I can’t be going to your stores each month or make calls every 2nd day no man this is really bad the sad thing is I’m only noticing these error one by one.