Missing airtime and data
I bought airtime of R289 to buy a data bundle then when i tried to convert it i got a message to say i have insufficient funds. Then i bought an additional R5 and tried again and got the same error message. Only now my balance of R294 was suddenly R254 so i bought an additional R38 and tried again to convert and got the same insufficient funds and my balance of R290 was suddenly R241. Where did R90 go in a couple of minutes?? I eventually bought a 3gb bundle and it was depleted after 15 minutes of browsing the internet how can this be?? I am beyond annoyed
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 06:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 06:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2017, 10:30Dear Yolande
Kindly be advised that feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
Vodacom's reply22 Aug 2017, 10:30
Official
Dear Yolande
Kindly be advised that feedback has been sent to you via SMS.
Regards,
RJ
Best regards,