LN
Levie N
1 reviews | Active since Jul 2017
03 Aug 2017, 04:20
Missing airtime and Data
<p>My airtime and data keeps going missing on my Samsung Galaxy S6. I have called the call centre on numerous occasions but the problem still persists. It is inconveniencing me. I want Vodacom to sort out this urgently. This is the second time writing on this platform for the same problem, the first time no one called me. </p>
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Replies (2)
Vodacom's replyOfficial
03 Aug 2017, 07:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2017, 07:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2017, 09:45Good day,
As per our communication sent to you, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Vodacom's reply03 Aug 2017, 09:45
Official
Good day,
As per our communication sent to you, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,