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Doreen M
1 reviews | Active since Oct 2016
26 Jul 2017, 13:00
Missing airtime and data
<p>I have a contract phone which i get some airtime a month , when that airtime is finished i can load a pre-paid airtime . To my surpise this month my airtime dissapperared . It is not only this month for several times my data and airtime would disssapear . I lodged a complaint and vodacom seems to ignore me</p>
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Jul 2017, 13:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2017, 13:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jul 2017, 08:28Dear Lennox,
As discussed your matter has been resolved.
Regards,
Cassandra
Best regards,
Vodacom's reply27 Jul 2017, 08:28
Official
Dear Lennox,
As discussed your matter has been resolved.
Regards,
Cassandra
Best regards,