missing airtime and bad attitude

this is the second time i have to report Vodacom on hellopeter.<br> <br> on the 18th of july 2015 i went to a Vodacom shop in East Gate mall for an upgrade and took a new contract.<br> the following number *** had a positive balance in the morning before going to the shop. when i returned home i realised that my airtime balance was showing 00.00. i contacted the shop going back to the lady who did the upgrade ( Maki ***) she couldn't confirm what happened and gave me an unbelievable story \sir you were charged R13 for 1second and another R16 for 2seconds and i see a 0000 number"<br> i then called customer care twice but the last agent naniki phuthego on contract gave me such an attitude and sounded annoyed and would keep quiet during the call. please listen to the call.<br> 1. please provide me with an itemised billing for the number: *** and charge it on my account for the month of july. <br> 2. i took 2 contracts with Vodacom on 18th july 2015"