MISSING AIRTIME... AGAIN. SAME DEDUCTIONS DIFFERENT STORY!
I have been a loyal customer for over 15 years. I was on contract then moved to pay-as-you go. Please explain to me how can my airtime be taken when I am not even using data (it is off infact), nor making any calls and my airtime is going. Each time i call you say i am subscribed to more nonsense which i know i have not subscribed to. I also sent STOP to 31050 to ensure no WASP subscriptions.... However still new and improved ways of *****ing airtime. Vodacom you are sharks and I no longer will support you. I will no longer have my money ****** and will move to another network, where I am not fed lies to make me sound like an idiot for missing Airtime. Shame on you! Your own call centre agents can not even justify the Vlive or even better explain how i would have been registered in the first place.... I have phoned time and time again to ensure no deductions for any services must go off my airtime and yet still same old deduction, new story. This is not how you conduct ethical business. I thought the CPA was suppose to ensure no grey areas, however it is one big grey bottomless pit with Vodacom. I trust you will take this issue seriously and look after your patrons, as I am done with Vodacom and your ********* ways.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Best regards,
