HB
Hannelie B

1 reviews | Active since Jul 2017

27 Jul 2017, 13:02

MISSING AIRTIME AGAIN

<p>I HAVE WRITTEN TO HELLO PETER ABOUT 2X WEEKS AGO AFTER MY AIRTIME WENT MISSING, AND IT WAS DUE TO UNAUTHORISED APP'S THAT WAS GOING OFF MY ACCOUNT. VODACOM THEN REFUNDED ME AND PROMISED THAT THEY HAVE BLOCKED THESE TRANSACTIONS. WELL NOW WE ARE BACK TO SQUARE ONE. I LOADED R55 ON MONDAY 24/7 AND R55 ON 26/7 AND I HAVE ZERO FUNDS LEFT. I ONLY MADE 1X PHONE CALL. I REPORTED THAT MY AIR TIME IS MISSING AGAIN ON MONDAY 24/7 AFTER I WAS PROMISED THE PREVIOUS TIME THAT ALL THESE UNAUTHORISED TRANSACTIONS WERE BLOCKED. WHAT ELSE MUST I DO. YOU ARE UNABLE TO GET THROUGH ONT HE NUMBER TO PHONE, YOU HAVE NOT RESPONDED ON MY MESSAGE MONDAY AFTER I RECEIVED NOTIFICATION THAT SOME ONE WILL BE IN TOUCH. THIS IS VERY VERY BAD SERVICE. ALL I WANT IS THAT ALL THESE UNAUTHORISED ITEMS BE BLOCKED FROM MY PHONE. I DON'T WANT ANYTHING ELSE. PLEASEEEEEEEEEE HELP ME!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team