<p>Recharged with R100 on the evening of Tuesday the 25th of July. Please note that I work from home, and as a result have wifi ****ection with Afrihost, so I SWITCH MY DATA OFF WHILST AT HOME. This recharge took place at 20:51, and went to bed shrtly aftewards. Lo and behold, the next morning I notice that my balance is R87.63. What??? How did R12.37 disappear overnight? And this whilst my data was switched off?? No phonecalls, no text messages. I have taken screenshots of all of this. So, once again I go to bed last night, making 100% sure my data is off. This time I actually switched my entire phone off too. Imagine my surprise when my balance this morning is now R72.61!! Another R15.02 GONE!!!! THIS IS ******* VODACOM!!!! I AM GOING TO REPORT YOU TO THE SAPS!!! This is certainly not the first time this has happened. but this time I am documenting everything!! I want a refund of this money, as I havent even made use of this airtime but sitting almost R30 poorer for it. It may not be a lot of money to you, but if you are doing this to thousands of people every day, I would say this must classify as the biggest ******* SA has ever seen....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Richard Grimett,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Best regards,
Dear Richard Grimett,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Best regards,
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