Missing Airtime

Yesterday 04 August 2021 I bought airtime from my bank account. Two vouchers worth R55. 00 each. Up until this very moment the airtime is not reflecting. Yet the money was taken from my bank account. When calling customer care you are referred to speak to some robot named Tobi via whatsapp. What the hell. So its okay for vodacom to take my money via my bank account, but I am still waiting for this airtime to reflect. I have tried contacting customer care via facebook at well. No luck. If this is not resolved within today, I am going into a vodacom store and will demand assistance and my money back immediately. Talk about unprofessional service.