LM
LIZ M
1 reviews | Active since May 2017
23 May 2017, 10:12
MISSING AIRTIME
<p>I am a pay as you go client and for the past 2 months everytime I load airtime it disappears within the hour. I must have lost at least R300 during this period. Tried in vain to call or log a complaint on their website. I have checked my phone and see no untoward settings - this is not fair as I am a pensioner and can't afford to lose money like this!!!</p>
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Replies (2)
Vodacom's replyOfficial
23 May 2017, 11:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 May 2017, 11:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LM
LIZ M's updateReviewer Update
25 May 2017, 12:51As at today 25/05/17 I have still not heard a word from Vodacom - how tragic is that??
LM
LIZ M's update25 May 2017, 12:51
Reviewer Update
As at today 25/05/17 I have still not heard a word from Vodacom - how tragic is that??