Missing airtime
<p>my airtime was R197 and in the morning when i wake up my airtime is R100. when i call the vodacom people they tell me that i was on the internet at 1 a.m whereas i was sleeping. They refuse to tell me on which site was i on. surprisingly my airtime is standing still. why is it not continuing eating my airtime? Now i can't even buy any data using the remaining airtime. it keeps on teling me that i have no credit.</p>
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Replies (2)
Vodacom's replyOfficial
09 Mar 2017, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2017, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Mar 2017, 08:50Good day,
This query is now resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
Vodacom's reply09 Mar 2017, 08:50
Official
Good day,
This query is now resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,