Missing airtime

<p>On 06/02 my airtime and data went missing and after struggling for more that an hour (security questions and being transferred to a dead line) theytold me to hold for the relevant line again and again it was a dead line and again had to hold the costumer care line for another 10 mins just to get nowhere. The 1st costumer service agent gave me the selution to send a PCM to the account owner for security question's. Really?!?!</p> <p> </p> <p>So basically they told me that my data was depleted and it went over to my airtime (R260 and 250mb missing) and the fact that I never got a notification that my data was missing (the vodacom system is having a problem sending sms notifications) that it was simply not thier problem and sorry they can't help me.</p> <p> </p> <p> </p> <p>I would then prefer that you mover to a network that is up to date and actually care about costumers also </p>