Missing airtime

<p>I had 6GB data and R500 airtime. All is gone when I callled Vodacom to report this they just told high internet usage because my phone is using 4G. I know my phone and high how much data I go threw. When I checked my data usage it tells me I only used 500MB. The manager Sebogo said he can give me a summary when I said okay, he said it cost R24.00. Then he can assist over the phone, then he can't help me, then he needs to log on another computer, 45mins later he can't help. Now I must sit and wait for Vodacom...to determine what the problem is which could take weeks. No airtime and no data</p>