1 reviews | Active since Feb 2014
Missing airtime!!!
<p>I am disappointed with Vodacom, yesterday I had R37 airtime on my phone and some data bundles (I had bought a 1GB data bundle on Friday the 21st). During the week I received an SMS notifying me that I had less than 250MB data and yesterday I received another SMS notifying me that I had now less than 100MB data on my phone, but I did not receive the SMS that I usually receive which notifies me that my data bundles have depleted. As a matter of fact that SMS (which I still do have on my phone) only came through this morning at 12:19AM. So yesterday without knowing I continued to use some social networks and the Internet on my phone as I knew I still had data bundles because I had not yet received a notification SMS, and around 5PM I could no longer send WhatsApp messages and when I checked all my airtime was no longer there. I feel cheated on because I always receive that notification SMS and I usually buy more data bundles or switch off cellular data on my phone after I receive it.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
