Missing Airtime!

Vodacom App is shocking!<br> Reloading a Vodacom Modem is a nightmare.<br> Website says simply dial *111#, choose Data bundle and then brows, there are NO data bundles!<br> I just loaded R140,00 airtime from Vodacom Cell Acc to Vodacom Modem Acc via Vodacom App.<br> SMS confirmed transaction.<br> App showed R140,00 airtime on Modem in App-however only on inner circle - and top red square said R0,00. I have a screen shot.<br> I called 111.<br> 1st agent, cut off, however the voice message asked me my thoughts on Vodacom, and the response quality. I got no response!?<br> I called again, second agent was helpful - system showed that I had used the airtime on internet?<br> The modem was OFF! I was using my data on my smart phone account to work App, and move airtime. App would not convert airtime to data- said I had no airtime - again, I have screenshots - App inner circle showed I had R140,00 airtime, however top red square said I had R0,00 - no money? But I have SMS's to show transaction.<br> How could I have used the Data/airtime if modem was off? Your system has errors!<br> I have a report number - 48 hrs for a response?<br> I have been with Vodacom for 15 years! I am really disappointed with this. Is it time to change network?