Missing Airtime

I recharged my number with an amount of R110 and thereafter made the following purchases: R60 for 500mb for 7 Days R19 for 1gb for 1 Day

Then my balance was suppose to be R31 and it was not there and upon enquiring with vodacom was informed that I made a call of 23min to an mtn( ********** 043) which is not the case. The call in question lasted for 23 seconds which I have proof of from my call history on my cellphone. The call centre agent are not properly trained and don’t listen more to the supervisor by the name of raesetja.sekhaolelo. Please credit my money back before going to the press.