Missing airtime
Vodacom has been consistent in deducting my airtime but inconsistent to deliver service as I've been complaining about this but I'm receiving no help. As I write I took R40 of airtime advance and purchased 30mb for 1 hour for R2.50 but my balance says R33 and I don't understand how because I haven't even switched my data on yet. Everytime I complain on their fb page no one helps me. All I need is my airtime back, because its not fair to me or anyone experiencing this. Please help
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Replies (2)
Vodacom's replyOfficial
03 Oct 2018, 19:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2018, 19:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Oct 2018, 15:44Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2018, 15:44
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,