LG
Lesego G
1 reviews | Active since Nov 2014
01 Mar 2018, 10:46
MISSING AIRTIME
I got my monthly airtime today, to my surprise iits R10 i call the call center and i get a rude younglady who tell me i subcribed on something while on the internet, i tell her the phone i use doesnt even have internet and she starts being rude that her system says so, so that must be the reason.
what i have learnt with vodacom is when airtime goes missing they blame internet or your phone settings, i have different network which i also use, airtime never goes missing mara VODACOM excuses everymonth.
please advie what happened to my airtime and cancel the 'subcribtions' cause i know the lady didnt cancel them as she was so RUDE.
Thanks
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2018, 12:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2018, 12:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2018, 15:40Good Day Lesego,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
Randall
Best regards,
Vodacom's reply15 Mar 2018, 15:40
Official
Good Day Lesego,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
Randall
Best regards,