Missing airtime

Item: Vodacom
Rating: 1
Author: Charity N

My airtime keeps on disappearing while i havent subscribed to anything. When i call the line its unavailable

Helpful (0)

Replies (4)

Vodacom's replyOfficial

28 Jan 2018, 09:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Jan 2018, 09:34

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Charity N's updateReviewer Update

28 Jan 2018, 11:47

Please do so

Charity N's update28 Jan 2018, 11:47

Reviewer Update

Please do so

Vodacom's replyOfficial

31 Jan 2018, 16:48

Good Day

Kindly note that your enquiry has now been completed.

Regards

Best regards,

Vodacom's reply31 Jan 2018, 16:48

Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Best regards,

Charity N's updateReviewer Update

31 Jan 2018, 20:46

Thanks my airtime was refunded but the problem still carries on, it has not been stooped.

Charity N's update31 Jan 2018, 20:46

Reviewer Update

Thanks my airtime was refunded but the problem still carries on, it has not been stooped.